1. Data Controller
The data controller responsible for processing on this website is:
Ciao dolomites — Owner: Gianni
Via principale 29, 39050 Bolzano (BZ), Italy
Email: info@ciaodolomites.com ·
Phone: +39 328 33 79 841
2. What Data We Collect
We only collect personal data that you actively provide to us:
- Contact form: name, email address, and any message content you submit.
- WhatsApp / phone / email contact: your name, phone number, email address and the content of your messages, if you contact us directly through these channels.
- Cookie preference: a technical flag stored in your browser (local storage) to remember whether you accepted or rejected the cookie banner.
We do not use analytics, tracking or advertising cookies, and we do not automatically collect browsing data beyond what your browser or device sends as standard technical information (e.g. via server logs of our hosting provider).
3. Purpose and Legal Basis for Processing
We process your data in order to respond to enquiries, prepare quotes and organise booked tours. The legal basis is Art. 6(1)(b) GDPR (performance of a contract / pre-contractual measures at your request) and, where applicable, Art. 6(1)(f) GDPR (our legitimate interest in answering enquiries).
4. Third-Party Services
To operate this website we rely on the following third-party services, which may process your data as independent controllers or processors:
- Formspree (formspree.io) — used to deliver messages submitted through our contact form by email. See the Formspree privacy policy.
- WhatsApp (Meta Platforms Ireland Ltd.) — if you contact us via the WhatsApp button, your data is processed according to WhatsApp's privacy policy.
- Google Maps / Google Reviews — links on this site take you to Google's own services; if you click through, Google's privacy policy applies from that point on.
5. Cookies and Local Storage
This website uses only a technically necessary local storage entry to remember your cookie banner choice. No tracking, analytics or marketing cookies are set. You can clear this at any time by deleting your browser's site data.
6. Data Retention
We keep enquiry and booking-related correspondence only for as long as necessary to handle your request and to comply with applicable Italian tax and accounting retention obligations, after which it is deleted.
7. Your Rights Under the GDPR
You have the right to:
- request access to the personal data we hold about you (Art. 15 GDPR);
- request correction of inaccurate data (Art. 16 GDPR);
- request erasure of your data (Art. 17 GDPR);
- request restriction of processing (Art. 18 GDPR);
- object to processing based on legitimate interest (Art. 21 GDPR);
- request data portability (Art. 20 GDPR); and
- lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or your local supervisory authority.
To exercise any of these rights, simply contact us at info@ciaodolomites.com.
8. Data Security
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no transmission over the internet can be guaranteed to be 100% secure.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our services or legal requirements. The current version always applies.
